Podcast Episode 67 – The Insidious Problem You’re Not Recognizing in Your Business – Phyllis Quinlan

Phyllis Quinlan

Episode 67 – My guest on the podcast today is Phyllis Quinlan.  Phyllis has been in healthcare for over 40 years in a variety of clinical, education, and administrative roles.  She is the author of a book entitled; Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare. 

You know, if you don’t know whether your team has these kinds of struggles, it’s likely that they’re happening without you knowing it.  It’s critically important as a leader that you work on recognizing and addressing these issues before they become a cancer that metastasizes throughout your entire organization. 

That’s why I’m so glad to have Phyllis on the podcast today.  She has really got a bead on recognizing, rooting out, and dealing with the types of destructive internal team dynamics that are so prevalent in most companies.  It’s an incredibly practical discussion, and we’ll go through some really specific steps you can take to start addressing some of these issues.  If you’ve got a cancer in your organization, you need to excise it.  In this conversation, you’ll get the tools you need to do that.   

Get on the waitlist for Residency-Proof Your Marriage!

I’m excited to tell you about a new online course I’m launching called “Residency-Proof Your Marriage.”  I’ve seen way too many couples get divorced or see their relationships go sour during their medical career.  Medical training is an inherently divisive time, so you have to work to combat that! 

This online video course will coach you through setting expectations, communicating effectively, getting on the same page with finances, and keeping your relationship thriving during a difficult time.  Whether you’re in medical school, residency, or out in clinical practice, Residency-Proof Your Marriage is going to help you build a thriving medical marriage.  

This is a very inexpensive investment in your marriage.  A weekend marriage retreat will cost upwards of $1000 between food, registration, lodging, and vacation time.  This course is just a fraction of that cost and you can complete it on your own time!

Registration for the beta course is closed, but get on the waitlist for the course launch this fall!


Free Resource: 32 Easy Ways to Celebrate Your Team Members

Click to download for free!

To help you improve your employee experience, as well as your customer experience, I have a great free resource for you this week.  It’s a free pdf download called “32 Easy Ways to Celebrate Your Team Members.” This free resource offers a lot of ideas for finding fun and creative ways to recognize your team members for the work they do.  There are a lot of free or very inexpensive ideas in here.  Take a moment each week to recognize your team members for doing a great job or for upholding your company’s values in a meaningful way, or for finding ways to improve the customer experience. 

Just click here to download your free copy today.


Check out the additional free resources available at The Scope of Practice!

Meet Phyllis Quinlan!

Phyllis Quinlan

Phyllis has practiced nursing for 40+ years in a variety of clinical, education, and administrative roles. She founded her consulting firm: MFW Consultants in 1994. She has also practiced as a professional coach for 20+ years and is certified as a Professional Coach by the International Coaching Federation. Phyllis is very active on social media and posts often on LinkedIn, Instagram, Twitter, Tumblr, and YouTube. She is the author of a book entitled; Bringing Shadow Behavior Into the Light of Day: Understanding & Effectively Managing Bullying & Incivility in Healthcare.

Connect to Phyllis!

Join the Business and Personal Finance for Physicians and Dentists Facebook Group!

Most physicians and dentists come out of training programs with a huge amount of personal debt and little to no idea of how to actually run a clinical practice.  This Facebook community is for anyone who wants to learn more about how to manage their business more successfully and master their personal finances.


Check out the Doctor Podcast Network!

Doctor Podcast Network

The Doctor Podcast Network is a group of physician and physician family podcasters with incredible messages to share with physicians.  I’m incredibly excited to be a founding member of the organization.  We are a large and growing network with incredible outreach.

We podcast about any and all topics that are important to physicians and their families including:

  • Financial wellness
  • Business mastery and leadership
  • Marriage and family support
  • Real estate
  • and much more!

Click here and come check out the great podcasts that are a part of the network.  If you’re thinking about starting a podcast, we’d love to have you join us!  Help us reach out to physicians all over the world!

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Full Disclosure: Some of the links to the resources listed above may be affiliate links, which means that I will receive a small commission if you click through and make a purchase. But it doesn’t cost you anything extra—it’s just a way to show you appreciate what we do here. Thanks for this.

business, communication, community, human resources, leadership, practice management

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